iOS - How to Send Crash Reports to Support

Directly from the device:

  1. Navigate to your device Settings > Privacy > Analytics > Analytics Data.
  2. Scroll through this list to find French Today events. See screenshot below. The list is alphabetical.
  3. Tap one of these events.
  4. Tap the share icon at the top right.
  5. Email it to with "iOS Crash log + Your Name" in the subject line.


If you connect your iOS device to your Mac:

Connect your iOS device to your Mac using your iOS Lightning/USB C cable.

  1. Sync your device.
  2. Go to the Mac Finder, then choose the "Go" menu's "Go to Folder" option. (The keyboard shortcut is Command-Shift-G.)
  3. Copy-and-paste this location into the "Go to Folder" field: ~/Library/Logs/CrashReporter/MobileDevice
  4. Open the folder corresponding to your device.
  5. Select the crash logs for French Today, then Command-Click the items to pull up the contextual menu.
  6. Select "Compress..." to create a .zip folder.
  7. Email the .zip folder to

If you connect your iOS device to your PC

Follow these steps to get the crash logs:

  1. Connect your iOS device to your PC using your iOS Lightning/USB C cable.
  2. Sync your device.
  3. The crash log locations vary based on the version of Windows you're running:
  • Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter\<DEVICE NAME>
  • Windows Vista & Windows 7: Go to C:\Users\<USERNAME> and manually add "AppData" to the folder path: C:\Users\<USERNAME>AppData. The complete path is: C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
  • Windows 8: Make sure that you have hidden files and folders enabled in the Folder Options of the Windows Control Panel, then go to: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\<your iPhone’s name>\

4. Locate the Day One crash logs. The filenames start with "French Today" and contain a date stamp.

5. Zip all the files starting with "DayOne."

6. Email the .zip folder to

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